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Q. What is my current collection service?
A. Please email email@example.com quoting your account number and company name with details of the information you require.
Q. I would like to amend my service - is this possible?
A. We always try to ensure our customer's requirements are met. Please email firstname.lastname@example.org quoting your account number and company name with the details of the amendments you would like to make
Q. Can I please have a copy invoice/statement?
A. Please email email@example.com with your account number and company name along with the information you require
Q. Can you also offer a recycling service?
A. Yes, we can collect Mixed Recycling (paper/card/paper/plastics/cans) as well as Food Waste and Glass Bottles. We can also arrange bulk collections of a wide range of recyclable materials. Contact us to get further information - firstname.lastname@example.org
Q. Can I please arrange for additional empty/collection/exchange?
A. Yes, just email your request with your account number and company name to email@example.com.
Q. My collection has been missed?
A. If we have missed a collection due to an operational problem we will always try and contact you and advise when we will catch up. If you have not been contacted please email firstname.lastname@example.org with your account number and company name along with the day you believe the collection has been missed. Please note on Bank holidays, we may run a few days behind dependent on the duration and disposal availability.
Q. My bin has been stolen/damaged what can I do?
A. Please email email@example.com quoting your account number and company name for further information. The containers while on site are the customers' responsibility so if the bin has been burnt or stolen you will unfortunately be required to pay for a replacement. If the bin has been damaged then we will replace the container and discuss charges where applicable. We strongly recommend that you inform your insurers that you have a container on site.
Q. What waste can I not put in my 'General Waste' bin?
A. The majority of general waste collections are EWC 20 03 01 'mixed municipal waste'. This waste must be non-hazardous, compactable, dry and light. Items that cannot be disposed of in general waste include fluorescent tubes, batteries, tyres, rubble/bricks, large amounts of metal or any liquids. Please see contact us is you are at all unsure of what waste can be put into your bin.